How the BIL-portal delivers significant value to an infrastructure-network carrier in efficiently processing planning and construction enquiries from third parties.

A portal connection and communication process without media discontinuity leads to lower enquiry volume with simultaneously increasing number of relevant enquiries and allows digital processes, which built upon existing systems.

Harzwasserwerke is the largest pipeline operator in northern Germany on water transmission from its resources in the mid of Germany to the large cities in the region. The integration project delivers direct value after start of the COVID19 -pandemic allowing external access to data used in an enquiry process.